Salesforce has a plugin for Microsoft Outlook that is fantastic to use – called Outlook Connect. However when I first set it up - the login would fail and lock the user out.
In order to prevent this happening you not only need to enter the correct password into Outlook Connect but it needs to be followed (without spaces) by the security key.
The Security key should have been emailed to you by your administrator along with your password to login. However you can reset your security key by going to setup>My Personal Information > Reset your security token.
This will send an email to your email address with the security token that you can then copy and paste into Outlook Connect and it should work.
9 responses so far ↓
1 Lucas // Sep 3, 2009 at 1:00 pm
Hi, you made my day! I was searching since 3 month! Thank you alot!
2 David // Sep 3, 2009 at 1:46 pm
I am glad to be able to help!
3 Ihab // Oct 7, 2009 at 8:27 am
Thank youuuuuuuu!
4 HB // Nov 4, 2009 at 8:26 pm
Thankyou so much David
5 Alex // Apr 28, 2010 at 12:37 pm
Hey mate, thanks for this post. Saved me a lot of headache.
6 Jimmy // Jul 15, 2010 at 4:29 pm
Excellent post. Thanks. I had the misfortune of getting my account locked – probably because of several trials to log in.
7 Sunnykit // Feb 9, 2011 at 2:04 am
Thank you so much.
I got my issue fixed!
8 Ellen Tolsma // Jun 3, 2011 at 3:40 pm
Thank you, very helpful !
9 error1058 win 7 // Nov 11, 2011 at 9:34 am
Hi,
i was also facing this problem.. but i found a solution here.. i solved my problem..
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